Disclaimer & Booking Terms

We Are a Platform, Not a Food Provider

+1 Chopsticks does not prepare, serve, or control any meals or dining experiences listed on our platform. All culinary experiences are provided by independent hosts who are not employees, agents, or representatives of +1 Chopsticks.

Cancellations & Refunds

These terms apply to bookings made directly on plus1chopsticks.com. Bookings made through partner platforms (such as GetYourGuide, Viator, Cookly or Hey! China) follow that platform's cancellation policy.

• 7 or more days before your meal: full refund.
• Less than 7 days before your meal: no refund. Your host shops at the market and prepares in advance, so late cancellations affect them directly. If something unexpected comes up (illness, a flight change, a family emergency), email us at plusonechopsticks@gmail.com with your booking details and the reason. We review each case individually and will do our best to help, for example by offering a partial refund or a new date.
• No-shows: if you don't arrive and haven't contacted us, the booking isn't refundable.
• If your host cancels: you'll get a full refund, or we'll help you rebook with another host. It's your choice.
• Changing your group size: email us as early as possible. We'll check with your host, but we can't guarantee changes within 7 days.

Host Screening

While we conduct a host verification and onboarding process, +1 Chopsticks makes no warranty as to the identity, character, conduct, or culinary standards of any host, and assumes no responsibility for a host's compliance with applicable laws and regulations in the People's Republic of China.

Food Allergies & Dietary Requirements

Guests are solely responsible for communicating all food allergies, intolerances, and dietary restrictions to the host at the time of booking. +1 Chopsticks is not liable for any adverse reactions, illness, or injury arising from meals consumed during an experience.

No Warranties

Our platform and all experiences listed on it are provided "as is" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted service. We do not guarantee that any experience will meet your specific expectations.

Limitation of Liability

To the fullest extent permitted by applicable law, +1 Chopsticks shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your participation in any dining experience, including but not limited to personal injury, illness, property loss or damage, or any incidents occurring at a host's private residence.

Force Majeure

+1 Chopsticks shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including severe weather, government restrictions, or other unforeseen circumstances.

Changes to This Disclaimer

We may update this disclaimer from time to time. Continued use of the platform after any update constitutes your acceptance of the revised terms.

Emergency Situations

If you experience an emergency during your dining experience, contact local services immediately: Police 110 · Medical 120 · Fire 119.